In order to meet customer’s requirements, every product of either F & R collection or customer’s designs can have any material changed such as metal, color, stone, plating, etc. Every product will be priced according to materials used for each customer. Any change of material required by customer for every order, it must be informed by fax or e-mail. If not, the product will be finished as sample.   The minimum of US$5,000 with at least 30 pieces per model is required for each purchase order, except samples. Exempted from minimum quantity, sample order will be15% extra charged from the normal price. To avoid production saturation, urgent order is limited to 100 pieces per customer per month. If beyond the mentioned quantity, 10% extra charge will be applied.   All products are quoted at FOB ex-factory price CIF price can be quoted on customer’s request. In case of significant increase of raw material price and/or currency fluctuation, prices will be revised with notice.   F&R works on the basis of “first come, first served”. Sample order will take between 3-4 weeks subject to the difficulty of each design. Subject to the quantity of order, an order will take between 5-7 weeks after receiving fund deposit from customer. In the situation of full capacity production or raw material shortage, production time can be longer. However, customer will be informed about delivery time as soon as possible.		Total amount of payment is required for sample order before shipment. 40% from the total amount is requested to deposit within one week after receive our sales confirmation. Any purchase order valued above US$10,000, particularly for silver products, 50% prepayment is required to deposit within one week after receive our sales confirmation. Payment can be confirmed through Letter of Credit (L/C) or money transfer to our bank account:   Account name: F & R Jewellery Co., Ltd. Account number: 318-1-19001-3 Bank address: Bank of Ayudhya Public Company, Lumphun Branch 175/28 Rob Muang Nai Road A. Muang, Lumphun 51000 THAILAND Swift Code: AYUDTHBK   In case of any defect and/or damage occurred from our production process or packing, customer must inform us within 15 days after the receipt of goods. No responsibility will be taken if information on defected or damaged goods is given later than the mentioned period of time. Any goods to be returned for change or repair due to our mistakes, customer needs to inform us in advance. Information on defected, damaged or returned goods must be given by fax or e-mail only. Information given by telephone is not accepted. If any cancellation of order, customer must do it within 5 days after 40% fund deposit is made. Any cancellation informed later than 5 days and not over 10 days after fund deposit, 20% of deposit amount will be charged. Any cancellation informed later than10 days and not over 20 days after fund deposit, 35% of deposit amount will be charged. No refund for any cancellation informed after 20 days of fund deposit. Cancellation must be informed by fax or e-mail only.